ISO 10008:2013 provides guidelines for planning, designing, developing, implementing, maintaining, and enhancing business-to-customer electronic commerce (B2C ECT) among organizations. This ISO is applicable to any organization that participates in electronic business exchanges or is supposed to be present, regardless of size, type and activity.
ISO 10008:2013 is not intended to form part of a customer contract or change any rights or provisions. Rather, the purpose of this ISO is that organizations can set up a safe, fair, effective, efficient and transparent B2C ECT system in order to gain the trust of customers in B2C ECT and increase their satisfaction. The goal in this ISO is to consider customers in B2C ECT as a subset. The guidelines provided in ISO 10008:2013 can be a supplement to the organization’s quality management system.