Customer orientation as one of the seven principles of quality management in the ISO 9001 series of standards is given strict attention and is crystallized with extensive requirements in a quality management system based on ISO 9001. The guide for explaining the factors of customer satisfaction based on the ISO 10001 standard and handling customer complaints inside and outside the organization based on the ISO 10002 and ISO 10003 standards and the guide for monitoring and measuring customer satisfaction based on the requirements of ISO 10004 will help the organization to meet the requirements of 9001 ISO should be properly responsible in this field.